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Loyalty & Longevity: Hooverwood’s Dedicated Staff

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Maintenance director Bill Bowling has had only two jobs.

He was still a teenager when he joined the navy and, after his service concluded, he applied for a position at Hooverwood. He’s been here ever since.

When asked what he has enjoyed most about his 25 years at Hooverwood, Bill took a moment to think.

“It’s hard to describe,” he said. “Because, for me, this isn’t just a job.”

Bill is one of nearly two dozen Hooverwood employees who have been with us for at least 20 years. They’re part of our “20+ Club,” and they view their roles as a calling, not a job. They help create a warm, comfortable home where residents thrive. And they provide friendship.

“Every employee builds relationships with the residents,” Bill said. “It’s hard not to.”

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One of the first faces Hooverwood residents meet is Catherine Robinson, Hooverwood’s admissions coordinator. Catherine has been with us since July 2014 and was most recently working as a rehab unit social worker. Now she’s using her energy, creativity, and enthusiasm in the admissions department. As admissions coordinator, she meets with families, gives tours, and works with hospital discharge planners. She also continues to welcome new residents during Hooverwood’s construction renovation project. If you would like to speak to Catherine about the admissions process or learn more about life at Hooverwood, you can contact her at 317-493-2793.

Catherine, like the rest of the Hooverwood family, is dedicated to providing exceptional care and services to our residents. Hooverwood’s heritage and diversity also make this organization a special place to live, visit, and work, and the longevity of our staff is truly remarkable.

While the “20+ Club” honors those who have been with us the longest, Hooverwood hosts an annual luncheon to celebrate the careers of all long-term employees. Those who have reached a milestone in their Hooverwood careers—five years, 10 years, 15 years, 25 years—are invited to attend. As a thank-you, employees receive a gift card. And this year, two employees were inducted into the “20+ Club:” laundry service worker Hans Oesterreich and business office manager Renee Pluckebaum.

We’re proud to have Hans, Renee, and Bill at Hooverwood, and are excited for Catherine’s future, too. It’s an honor to have such dedicated, caring, and loyal employees—people who are passionate about excellence and about elder care. In the end, Hooverwood is a home for both our residents and our employees. It’s a place of comfort, trust. It’s about the relationships we build with each other and with our residents.

Bill agrees. “I know [the residents’] stories and histories, and they know mine. They’ve made me more compassionate and humane. They’ve made me a better person.”